IT Essentials ClassDelta-Schoolcraft CTELearn

Courses

Choose your course.

Rows of rack-mounted servers and network equipment connected by yellow cables.Planned

Networking

Connections · Addressing · Services

Content coming later
A field engineer uses a laptop beside a rack of network equipment and blue and white cables.Planned

Network Security

Access · Segmentation · Network defense

Content coming later
Person examining system activity across computer monitors.Planned

Cybersecurity

Threats · Risk · Incident response

Content coming later
Personal ProjectsProject ideas · Your notebook · Project Friday
Additional practice
IT

IT support foundations

3 introductory case lessons · Work through these in order.

Lessons
  1. 01Write a support ticket that helps the next technicianIT support foundations
  2. 02Read network evidence before changing settingsNetworking foundations
  3. 03Recognize, report, and explain a suspicious messageCybersecurity foundations

Work on paper or in your own document. Follow your teacher’s instructions for submitting your evidence.

LAB

Hardware & network labs

Interactive identification and power planning · Choose the activity you need.

Local drafts
  1. LAB-01Hardware explorerComputers & network racks
  2. LAB-02Size a computer power supplyHardware · Power budgeting
  3. LAB-03Can this switch power the room?Networking · PoE planning

Explore a gaming PC, laptop, mini-PC, and network rack. Then use the calculators to build and justify a power plan. Virtual activities do not establish physical servicing skills.

IT support foundations · unit goals & evidence

Unit goal: Develop a repeatable, evidence-based approach to supporting people and their technology.

  1. Separate what you know from what you suspect.
  2. Choose a safe, authorized next step.
  3. Document enough evidence for someone else to continue the work.

Suggested sequence: Start with Lesson 01, then use its ticket-writing habits in Lessons 02 and 03. Each includes its own practice and individual evidence task.

Unit evidence: Keep your three case records together. Explain how the next step changes between an ordinary support issue, a network diagnosis, and a suspected security event. Revise each record against its lesson targets; do not treat a combined percentage as proof of every skill.

These introductory cases do not replace hands-on demonstrations, instructor assessment, or a complete certification program.

Photo credits